Shipping policy

Shipping Policy — Fontiless

Effective Date: 30 July 2026

Website: fontiless.store

Contact Email: costumer@fontiless.store

At Fontiless, we are committed to delivering your luxury menswear with the utmost care, efficiency, and discretion. All our shipments are processed in full compliance with the UK Consumer Rights Act 2015 and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Delivery Options & Rates

We offer two tailored shipping options for orders within the United Kingdom:

  • Standard Delivery (Free):

    • Delivery Window: 5 – 12 business days.

    • Cost: Free on all orders.

  • Express Delivery:

    • Delivery Window: 5 – 8 business days.

    • Cost: £17.99.

Please note: Business days exclude weekends and UK bank holidays.

2. Processing & Dispatch

  • All orders are processed and prepared for dispatch within 1 – 2 business days.

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information to follow your parcel's journey.

3. Statutory Delivery Deadline (30-Day Guarantee)

In accordance with the UK Consumer Rights Act 2015, unless a specific alternative agreement has been made, all items will be delivered within a maximum timeframe of 30 calendar days from the date of order confirmation.

If we fail to deliver your goods within this statutory 30-day limit or within a alternative agreed timeframe, you reserve the right to cancel your order and receive a full refund of all monies paid.

4. Risk of Loss and Damage

In compliance with UK e-commerce law, the risk of loss, destruction, or damage to the goods remains entirely with Fontiless until the items are physically delivered into your possession (or into the possession of a designated third party authorised by you to accept delivery).

If an item arrives damaged or is lost in transit before reaching you, Fontiless accepts full responsibility and will arrange an immediate replacement or full refund upon verification.

5. Non-Delivery & Incorrect Addresses

Please ensure that your shipping address is entered accurately at checkout. If a delivery attempt is unsuccessful due to an incorrect address provided by the customer, or if a package remains uncollected at a local courier depot, additional redelivery fees may apply.

Contact Us

For questions regarding shipping schedules, tracking, or delivery queries, please contact our support team: