Refund policy

Refund & Returns Policy — Fontiless

Effective Date: 30 July 2026

Contact Email: costumer@fontiless.store

At Fontiless, we take immense pride in delivering exceptional British tailoring and luxury menswear crafted to the highest standard. If you are not entirely satisfied with your purchase, we offer a transparent, straightforward return and refund process compliant with the UK Consumer Rights Act 2015 and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the statutory right to cancel your order without providing any reason within 14 calendar days from the date you, or a third party nominated by you, physically receive the goods.

To exercise your right to cancel:

Notify us within 14 days of receipt by emailing costumer@fontiless.store with your order number and intention to return.
Once notified, you have a further 14 days to send the items back to us.

2. Return Conditions

To be eligible for a full refund under the standard right to cancel:

Items must be returned in their original, unused, and unworn condition.
All original tags, labels, protective packaging, and hangers must remain intact.
Garments must show no signs of wear, alteration, scent, or damage.

We reserve the right to reduce the refund amount if the value of the goods has been diminished as a result of handling beyond what is necessary to establish the nature, characteristics, and functioning of the items (similar to what would be permitted in a high-end Mayfair boutique).

3. Faulty or Damaged Goods (Consumer Rights Act 2015)

In accordance with the UK Consumer Rights Act 2015, all goods supplied must be of satisfactory quality, fit for purpose, and as described.

Short-Term Right to Reject (0–30 Days): If your item develops a fault, is damaged upon arrival, or does not match the description, you have the legal right to reject the item and claim a full refund within 30 days of receipt.
Repair or Replacement (After 30 Days): If a fault occurs after 30 days, you are entitled to a repair or replacement. If a repair or replacement is not possible or unsuccessful, you may be entitled to a full or partial refund.

If you receive a faulty or damaged item, please contact us immediately at costumer@fontiless.store with photos and a description of the issue. We will arrange prepaid return shipping for faulty items.

4. Refund Timeline & Reimbursement

Refund Processing: Once your return is received and inspected at our distribution centre, we will send you an email confirmation. Refunds will be processed to your original payment method within 14 calendar days of us receiving the returned items (or receiving proof of return dispatch).
Delivery Charges Refund: If you cancel your entire order within the 14-day cooling-off period, we will refund the full purchase price plus the cost of our standard standard delivery fee. Express or premium delivery charges above the standard delivery rate are non-refundable.

5. Return Shipping Costs

Standard Returns: Unless the item is faulty or incorrect, you will be responsible for paying the direct cost of returning the item to us. We strongly recommend using a trackable and insured postal service, as Fontiless cannot accept responsibility for items lost or damaged in transit.
Faulty/Incorrect Items: Fontiless will cover all reasonable return postage costs if the return is due to a faulty item or an administrative error on our part.

6. Non-Returnable Items

For hygiene and bespoke craftsmanship reasons, the following items cannot be returned unless faulty:

Bespoke, custom-made, or personalized items made to your specific measurements or requirements.
Underwear, socks, or swimwear where the hygiene seal has been broken or removed.

7. How to Initiate a Return

Send an email to costumer@fontiless.store with your Order ID, the items you wish to return, and the reason for return.
Our customer care team will reply with your Return Authorisation Number (RAN) and the full UK return address details.
Pack the item securely with all original tags and enclosure cards, and dispatch it back to us.